Still no service

<p>After exchanging emails with a telkom agent via HelloPeter, now more than 2 weeks again still no feedback or nothing. I already sent them a screenshot of the poor speed that I'm getting for more than 6 months now, and today, 6 December 2016,my line was tested by mweb and the best they got is 1.3mbps. How many times much we ask for service and why does this take such a long time????? </p> <p>The previous reference number: AI ********** . I think of skipping HelloPeter the next time and go out and beyond my way to get higher help with this matter. Because HP is becoming a dead end now as well. </p>