Still no SERVICE

For the past week, I have had no use of my Telkom line, both land line and ADSL. I have received 2 SMS's stating that the service has been restored when in fact nothing has been done. This results in one having to spend +- 30min on your mobile phone trying to get through to the call centre to notify them that the fault has in fact not been repaired. Surely the technicians should consult with the client to determine if the fault has indeed been repaired before closing the job card. This is the 8th time I have had this experience when technicians simply close off job cards without repairing the fault.