HS
Henry S

1 reviews | Active since Sept 2015

13 Oct 2015, 13:01

STILL NO SERVICE

OUR TELEPHONE HAS BEEN OUT OF ORDER FOR FIVE WEEKS. WE HAVE REPORTED IT TO<br> TELKOM SEVERAL TIMES, SENT SEVERAL SMS AND WAS TOLD EVERYTIME THAT IT HAD BEEN<br> REPORTED AND KEPT ON GIVING US THE REFERENCE NO. IN FRUSTRATION WE HEARD ABOUT<br> HELLOPETER AND PUT IT OUT THERE, WE RECEIVED A PROMPT REPLY FROM FRANK OF TELKOM<br> ADVISING US THAT HE WOULD ESCALATE OUR COMPLAINT, WELL TEN DAYS LATER WE ARE STILL<br> WHERE WE WERE FIVE WEEKS AGO BUT DO HAVE ANOTHER REFERENCE NO SM 152179. HOW DO THEY STAY IN BUSINESS, WE HAVE NEVER BEEN TOLD THE PROBLEM NOR WHEN WE WILL GET IT<br> REPAIRED. SADLY THINGS ARE GETTING WORSE AND WORSE. GOLF17. AS I COMPLETED THIS REPORT MY INTERCOM RANG AND IT WAS TELKOM. THEY ARE IN THE PROCESS OF REPAIRING IT. I TOLD THE GENTLEMAN WHAT I WAS DOING AND HE SAID THEY GET A LOT OF COMPLAINTS FROM HELLOPETER AND DO TRY AND REPAIR THE LINES. SO FOLK, HELLOPETER IS WORKING. THANK YOU. GOLF17

0
Replies (1)
Telkom
Telkom's reply13 Oct 2015, 13:25
Official
Hello Golf17,

Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.

We sincerely apologise for the inconvenience.

Your social media reference number is SM152179.

Regards,
Joshua
Telkom Social Media Team