Still no service

On.Monday 2nd.October I logged a fault with telkom, my husband and I went overseas and during that time a technician came out and said it was out modem that was faulty. On our return we got another modem and still no Adsl, we logged another fault on 22nd October and on the same day was told that it was restored which it wasn't. Then on the 26th October I logged yet another fault, took out a new contract with talk on just in case it was the modem again. To date I still have no adsl line and no telephone line. I have not had service in months, I run my business from home and my service to my client has been compromised due to this. I have phoned numerous occasions and they tell.me that a technicians has been assigned, or that they are waiting for the equipment to fix the problem.

Since I have taken the new contract and before I have not had any service, my line is now suspended due to non payment of my account which I phoned the accounts department with my references number and advised them I currently have no service.

I want either one of two things.... either my adsl to be fixed and my account credited for the past three months with no service or alternatively I want my contract cancelled due to breach on their side and my account credited.

My telephone number is ********** 965 Last ref number is Fault 52CNK261017

Regards Mrs Van Der Merwe Contact ********** 031