Still no service

We reported Ouma's line off on the 26/01/2015. We had no service and very bad attitudes from Telkom, Greenstone were so rude I wouldn't ask my worst enemy to go there ! And if I can avoid them, I will !!! Then I lodged a complaint on hello Peter and guess what they phoned me the next day ! Well they were in contact for about a week and promised to come out today ! But as usual TElkoms promises mean NOTHING I'm lodging another complaint, because it seems like the only way Telkom will reply. My Ouma, who stays with us and who's only method of communication the Telkom line is, is 86 and alone most of the day as I work. I think it would only be fair for Telkom to recompense her for the month in which she had NO SERVICE and also NO FEEDBACK. The fault ref is 1501CRZ260115