Still no response... Thanks!

So we are now approaching a week, and still no response from Telkom. My previous complaint was escalated according to Zaffa, 5 days ago. It was obviously escalated out the front door... So here is another complaint. After the supposed last escalation I didnt even receive a call from Telkom! Thanks, taking customer support to the next level.<br> <br> Looking forward to the end of my contract with you guys and looking forward to your standard copy and past response to hellopeter complaints. No need for that, i've already got one, so save yourself 10 seconds:<br> <br> \Your reference number is SM164660""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916429;26;9;2;0;1;0;0;2;15/11/12 11:21;212;NULL;15/10/20 7:45;15/11/10 7:49;Outsurance or Out of insurance;CL ***;Deborah Pillay;***;On the 20th of October, while my wife was driving to work, an unknown dog came from nowhere and my when my wife attempted to avoid it she lost control of the car and damage a thatch roof of a resident. Claiming for the damages of the third part to be repaired I was told that my wife is not legally liable to pay and that the third party must fix the thatch roof themselves. I'm not sure how things work but I'm pretty sure that the third party's property was damaged as a result of a car driven by my wife which is insured. The third party does not understand what I mean when I tell them that my wife is not liable for the damages caused by her accident. The question is, if my wife hence myself are not liable, then who is?. Kindly assist as a matter of urgency as the third party is getting very impatient since he uses the structure to operate a business.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;656714;704391;9;5;0;1;0;0;5;15/11/10 11:44;212;NULL;15/11/10 10:08;15/11/10 8:12;Brilliant service from Mapaseka ;***4;Mapaseka;***;Brilliant service from Mapaseka as she went the extra mile to ensure that my existing policy with MiWay stays effective.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872976;704391;9;5;0;1;0;0;5;15/11/11 16:09;212;NULL;15/11/11 14:32;15/11/11 12:37;Friendly;***2;maggy kgatle;***;she was friendly and helpful.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;356299;825376;6;2;0;1;0;0;2;15/11/13 11:28;212;NULL;15/11/13 9:44;15/11/13 7:56;investigation never being resolved;8,31E+12;too many people;;We have been under debt review since 2009. We went to the branch in belville a few months ago and was told by a lady there our debt should be almost finished in less than six months and suggested we go to our accounts and get settlement amounts to pay it off quicker, so we did... Not only did we find some accounts were paid up we also found out some have not received a cent! One account went from being 8k to 18k I was told by Easton berry my truworths was paid up, still waiting for a paid up letter, being harrased by truworths saying no payments were even made. My ITC says I have no debt and I'm under debt review this confuses me. Everytime my husband emails we get the same response saying this is being investigated... Some accounts were incorrectly inputted and the accounts were never paid so where does the money go? I'm tired of the lack of response from these people. Sonette did not investigate the matter and keeps saying the same thing. I feel we could rather resign from them who is the ombudsman for dent councilors?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;524757;793962;16;2;0;1;0;0;2;15/11/16 12:21;212;NULL;15/11/16 10:43;15/11/16 8:49;Fax line STILL not fixed;8,71E+12;;***;I am really at a loss here. It has been over a month and our fax line has yet to be fixed. Any time I speak to someone in the call centre they tell me it is being investigated. What is there to investigate. I reported a dead line and all you have to do is send someone to fix it. It's really not so difficult. At this rate it will only be repaired next year! We are running a business!!! I don't know anymore.<br> <br> Ref 83CRZ261015<br> Escalation Ref 771591;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;919607;25;1;2;0;1;0;0;2;15/11/18 10:31;212;NULL;15/11/18 8:32;15/11/18 6:59;car payment;***;Martin & area manager ;***;I've been banking with Nedbank for years and now I have retired. I have debt that needs to be settled urgently or my goods will be repossessed due to a misunderstanding on the settlement letter,the amount of the keeps on gaining interest and I cnt make payment because I dnt work. Nedbank has my money and is telling me that they will nt pay this account because the statement I gave them is nt good enough!! If the head office can't settle this from my savings then they must close my bank account and give me my money!!! M extremely unhappy ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;742024;879944;27;5;0;1;0;0;5;15/11/19 13:04;212;NULL;15/11/19 11:26;15/11/19 9:32;Helped refund a ticket;;;;Thank you for helping me get a refund in a for of a TravelBank account. I had incorrectly booked for one of the passengers on a Flight to east London.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;421314;540;1;2;0;1;0;0;2;15/11/20 11:11;212;NULL;15/11/20 9:28;15/11/20 7:39;No Help From African Bank;7,90E+12;Everyone;***;I am busy applying for a loan.<br> <br> African bank needs to give me a letter stating that they have no records or information <br> regarding my 10 year old account with them. But it seems like no one at African Bank is allowed to write letters. <br> <br> This is standing in the way of me getting a bond and buying a house for my family. Yet even my bank was told by African Bank that they are unable to give any of my information to them.<br> <br> All i need is a letter stating what every consultant has told me over the phone... That there is no information regarding my account with African bank and that the outstanding amount has prescribed and that i am no longer obligated to African Bank in any way.<br> <br> The problem with the letter that African Bank had for me was that it had conflicting statements.<br> <br> It said that my account has been written off and that my obligation to African Bank has been met.<br> <br> Please can someone who can write letters make a plan to meet me or call me or send me a letter for which i am asking.<br> <br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;921425;704391;9;5;0;1;0;0;5;15/11/23 13:39;212;NULL;15/11/23 11:56;15/11/23 10:07;excellent service;***7;Ramasela;***;I called for assistant and Ramasela was very helpful with quick service.Good luck and well done with the excellent work you do.Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;739038;747515;9;2;0;1;0;0;2;15/11/23 14:11;212;4;15/11/23 12:22;15/11/23 10:39;Forced to pay Higher excess;8,91E+12;i'd rather not say;***;Now, this is probably my fourth time breaking my phones screen (my1520 that is).<br> <br> the first time my insurance sorted it out quickly-No hassles.<br> <br> Second time they took abit long but anyway, i paid my excess and i got my phone fixed.<br> Third time took over 3 weeks because the phone went in to get fixed but when it came back, the screen was faulty so i had to send it back. The screen got replaced but then the ******** mechanism was not working so they decided to replaced my phone so yaaay, new phone.<br> <br> Fourth time (here's what ****ed me off) i send my phone in, pay an excess of R350 rand and i wait for my phone to get fixed. Since they were taking tong to courier my phone, i decided to go to TT3 (the repair centre) to find out if they were done with my phone. So they tell me that unfortunately they cannot give me my old device as they had replaced the screen but the network was not working and they had already whipped my data so i should await communication from my insurer regarding a new phone.<br> <br> 24hour notifies me that i will get a new device, but i have to pay an extra excess of R400!!! it wasn't my fault that the phone needed a replacement so can i please get an explanation!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;919145;701332;12;2;0;1;0;0;2;15/11/24 10:35;212;NULL;15/11/24 9:01;15/11/24 7:03;Still no response;;;***;Despite my post on the 17th, and the very quick response on Hello Peter by Lancet saying that they will respond shortly - I am still waiting - a week later!!! BAD SERVICE!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922755;883270;11;2;0;1;0;0;2;15/11/26 8:26;212;NULL;15/11/23 14:35;15/11/26 4:54;Essentials Fibre Link Is Down;409415 Ticket #5122;;***;We decided to switch from Telkom Adsl to IS Ignite Essentials Fibre as it is available in our office park. Firstly getting this installed was a nightmare and it took ages from date of installation to get the IP details and I was told by the technician that the line had already been working for 30 days.<br> <br> The fibre has worked well for 25 days days and has been offline since the 23rd. I have created support tickets and phoned their support number 3 times a day to try and get some feedback or reason for the fault and have had no response. When you call they promise to phone back but never do and say we should not worry because the fault has been escalated. <br> <br> In a nutshell we have now been down for three days and if we did not still have our Telkom setup as a backup we would be in trouble. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922919;748954;9;5;0;1;0;0;5;15/11/26 13:03;212;NULL;15/11/25 11:13;15/11/26 9:31;Excellent service ;MT***6;Othupile Mothupi ;***;I am very happy with services rendered by Mr Mothupi, he was very clear and understandable in explaining all that I needed to know, he has shown great people skills and am very satisfied and looking forward to a pro longed relationship with momentum. Awesome service. THANK YOU. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;923319;688455;22;5;0;1;0;0;5;15/11/27 12:21;212;NULL;15/11/27 10:42;15/11/27 8:49;excellent;***;patrick buhlungu;***;he give me good service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;358904;25;1;2;0;1;0;0;2;15/11/28 9:38;212;NULL;15/11/28 7:23;15/11/28 6:06;Frustrating Staff & Unprofessional!;*** 089;Head of Collection Dept for Personal Loans;***;After loosing my job, I immediately contacted the bank to at least reduce my actual instalment to a minimum of R500 and they indeed helped me but suddenly I was debited the full instalment of R2936.25 before the agreement of 3 months get expired. I called for reversal on the 11 Nov 2015 & I got a stinking attitude from one of the lady's staff instead of apology because I'm owing the bank. Finally, she instructed me to fax the bank statement and I comp**** but I never got my funds back until I decided to call again & again and on the 16 Nov 2015,I requested them to send me the settlement statement to get them out of my life. It came with the balance of R82741.34 and I paid it all on the 23 Nov 2015 irrespective of not getting my funds back because I thought somebody will be fair and consider me as a valued client but I guess I was totally wrong. They have been taking me from pillar to post promising to resolve my query with immediate effect but I'm still struggling to get my money back. I'm failing to understand why is it becoming a mission to pay me back yet I've managed to squeeze myself and pay them such a lot of money out of my pocket or they're just disrespecting myself.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;923640;893260;16;2;0;1;0;0;2;15/12/01 10:18;212;NULL;15/11/28 8:44;15/11/28 6:46;BAD CUSTOMER SERVICE & REPAIR ISSUES;8,65E+14;;***;Hi...I'm immensely frustrated with the customer service I've been receiving from MTN the past couple of weeks. About a month after I upgraded to the Huawei Mate 7, the software failed and I had take it back to the store for to be sent off to the repair center. They told me that it could take 14-21 days to be repaired. After more than 3 weeks without ANY communication from your side I phoned the store and no one could tell me where my phone was or how long it will still be in for repairs. This continued for the next 3 days...Finally my husband went to the store and they told him to phone the after service repair center. They told us that the phone will be replaced and they are awaiting stock...it's been more than 10 days...I still have not received my phone, or even a phone call from MTN to give me any indication of when I'll be receiving my phone. Your call centers are not helpful at all as I've received several promises of feedback via phone, email etc...but I've received nothing. Please sort this out as I'm at a point where I want to take my business to another company.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;923705;797459;14;2;0;1;0;0;2;15/12/01 15:42;212;NULL;15/11/28 14:02;15/11/28 12:10;Overcharged;9,10E+12;Naome;***;I was at legit on Tuesday being served by a lady called Naomi, I had to pay for the items twice whilst I told them that the money has already been deducted, to this day I'm still waiting for the money to be deposited and she had a very bad attitude and not wanting to listen ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;923930;793962;16;2;0;1;0;0;2;15/11/30 10:28;212;NULL;15/11/30 8:43;15/11/30 6:56;Telkom service 1.4 out of 5 stars;123456;;***;Our communications giant and monopolist of the telecommunication lines has attained a 1.4 star rating out of 5. This score has not improved for over a year, but Telkom have done nothing about it. South Africa has some of the most expensive Internet and telecommunications services in the world without actually offering anything even close to a decent service. Page after page of complaints and 1 star reviews but no response from their public relations or social media teams. Why must we wait 2 months at a time for a new application, 2 to 6 months for a line installation, and up to 2 years to resolve issues? Why must we spend 20 minutes on a call centre line? Isn't Telkom's job to connect people via telephone? Not make them wait 20 minutes for an answer? Is it too difficult to ask for a same day response on a new application for a line or service, or for a fault to be at least investigated within 48 hours? Telkom should be held accountable for their terrible service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;207786;33;1;2;0;1;0;0;2;15/11/30 13:35;212;NULL;15/11/30 11:45;15/11/30 10:03;Ref no. ***2 When will i get feedback?;287245;Deneal/Eleen;***;I contacted your credit card division on the 12th November 2015 requesting a dual sim credit card machine as we recently had problems with the MTN network being down, We were basically trying to avoid the same problem from occurring in the future by obtaining a dual sim machine, we were given ref no. ***2 and told that the request will be processed to upgrade our machine to a dual sim machine. On the 23rd November 2015 we called again for feedback and the matter was escalated by Eleen, I was told that someone will contact me with feedback but this did not happen, a few days later I contacted your department again and Deneal escalated the matter again, Deneal promised that she will get someone senior to contact me the same day but to my dismay again nobody contact me. What is going on? Why doesn't anyone want to contact me to resolve this matter, if you can not give me a dual sim machine then give me another machine at a reduced rate, Stop making excuses, you are negatively affecting my business, do you understand this? Why is there always a new excuse? First you don't have stock, you have a backlog then they machine is in testing phase, what next? Please can you help me here? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;549149;893260;16;2;0;1;0;0;2;15/12/02 9:02;212;5;15/12/01 7:25;15/12/01 5:30;They dont want to cancel my contract;***;;***;After several emails and phone calls still they dont want to cancel my contract which ended in august. I posted here on hello peter but they didnt respond. Im now taking the matter to ombudsman and to my laywer. I cant stand this thing they keep debiting my account after I told them im no longer interested in their service I dont even have their sim card now but im still paying as to for what I dont know.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;429402;793962;16;2;0;1;0;0;2;15/12/01 14:58;212;NULL;15/12/01 13:11;15/12/01 11:26;Leaking customers private and confidential details;6,91E+12;telkom and government;***;I would advise Telkom mobile contract holders and those wishing to join them to be extra careful when signing a contract, as they are spies, and your private and confidential matters stays private NO MORE. So be warned before signing a contract or cancel the one you have. They will do anything to make money from citizens to cover the government debt they are in. Be warned!!. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;794245;720637;14;2;0;1;0;0;2;15/12/03 12:46;212;NULL;15/12/02 13:30;15/12/03 9:14;SANSUI TABLET WITH A MENU BUTTON NOT WORKING;;TECHEXPERTS & STORE MANAGER;***;I bought a 7inch Sansui Tablet at Incredible Connection, Greenarces in Port Elizabeth on 19 December 2014. I was persuaded to buy the extended warranty and the total cost was R1 100. The sales manager assured me that with the extended warrant my details will be available with in the event I lose the receipt. In January 2015 I took the Tablet to the shop because it couldn't read the sim card. The Techxperts exchanged my Tablet for a new one. End of October 2015 I went to the store with Tablet because the menu button was not responding. The Techxperts tried to fix it I was told to bring it back if doesn't work and I was informed that customers are having problems with it . After 2 weeks I went back with the Tablet. Hein one of the Techxperts said I should bring the receipt or box. I told him that I can't find the receipt and box. Incredible connection has got records of purchased Tablets. On 2 December 2015 I went back to Incredible connection hoping that they would resolve the issue. The manager and the Techxperts said they can't assist me. I am now stuck with a Tablet which isn't working although the first year warrant is still valid and moreover I have extended warranty.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;482487;765374;14;2;1;1;5;3;5;15/12/02 18:14;212;2;15/12/02 16:30;15/12/02 14:42;TAKEALOT LACKS HONESTY;***;;***;I placed an order at Takealot on the 30th of November 2015. All the items i ordered were AVAILABLE at the JHB warehouse. The order was scheduled to arrive on the 2nd of December 2015. I found out today, after contacting the callcentre, that my parcel will be delivered before the 9th of december. What happened to honesty? It would have been fair if someone sent me an email or SMS to inform me that my order will be delayed. I learnt my lesson. No more takealot. I'd rather settle for a supplier with a pinch of honesty and customer orientation. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925744;793962;16;2;0;1;0;0;2;15/12/03 12:36;212;3;15/10/26 10:46;15/12/03 9:04;NO FEEDBACK!!!!;8,91E+12;;***;I app**** for a contract on the 8ta Website. after one week I had to query feedback to find out the status of my application, the lady informed me it takes 7 working days (of which no-one informed me) I waited patiently and had to query after 8working days again.. eventually, 2 days later I received an sms saying it has been approved and a friendly agent will contact me back to confirm my order.... this I waited for 3 days again. I e-mailed the helpline and received a response back saying someone will phone me back BCOB. nothing again!!!! the following day I tried to phone them but the call centre number just keeps on ringing...after numerous attempts I got hold of someone who gave me 2 phone numbers to phone...I tried the one where she advised to confirm my order ....no answer---numerous times...no answer... the second number was for delivery confirmation once my order has been placed, for which I could not give anything AS NO-ONE PHONED ME BACK TO CONFIRM MY ORDER!!! I spoke to an agent on the \chat with an agent\"" icon on the website as my calls are not being answered who advised me he will get someone to phone me back. this was 4 weeks ago!!!! STILL NO FEEDBACK!!!"""