Still no response ref SM173641

I received the following message from William almost 2 weeks ago to date however I have had no response from Telkom's Sales department except yet another empty promise from Telkom.<br> <br> Hello Carel2014,<br> We certainly understand and acknowledge why you wanted to bring this matter to our attention.<br> Be assured that your query has been escalated to our Sales Department and feedback will follow. <br> Apologies for any inconvenience caused.<br> Your social media reference number is SM173641<br> Regards<br> William <br> Telkom Social Media Team<br> <br> Regards <br> Carel<br>