AS
Anette S
1 reviews | Active since Apr 2012
19 Jan 2018, 01:26
Still no response or solution
Please search for my previous complaint. Unauthorized data has been used on my contract. I lodged a complaint in December and received a reply, yet, another R1500 has been debited off my bank account. I will be reversing the debit order and stopping all debit orders from Telkom. My contract is for R416 per month. I have a zero Rand limit which is being ignored, so now I will ignore payments.
I received this response: Official private business reply Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards, Moenieb. Telkom Social Media Team.
So sorry, not sorry.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
14 Feb 2018, 07:29Good day Rache0001
,
Thank you for making contact with us.
I have now escalated this query with management, requesting that urgent assistance is needed with this query.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply14 Feb 2018, 07:29
Official
Good day Rache0001
,
Thank you for making contact with us.
I have now escalated this query with management, requesting that urgent assistance is needed with this query.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
AS
Anette S's updateReviewer Update
28 Feb 2018, 14:28I have paid R1972 via debit order. Please rectify my account.
AS
Anette S's update28 Feb 2018, 14:28
Reviewer Update
I have paid R1972 via debit order. Please rectify my account.
AS
Anette S's updateReviewer Update
28 Feb 2018, 14:28I have paid R1972 via debit order. Please rectify my account.
AS
Anette S's update28 Feb 2018, 14:28
Reviewer Update
I have paid R1972 via debit order. Please rectify my account.