Still no response or solution #2

This is my third hello peter complaint. This matter still has not been resolved. I am sick of Telkom.

I was overcharged in November 2017. My contract is for R416.00 per month. I am SUPPOSED to have a ZERO RAND LIMIT. December 2017 an amount of R939.58 was deducted. I reversed it immediately. I queried the amount and was informed that a case could not be opened because my account was at the collections department. This happened May 2017 as well, where the amount of R2224.96 was outstanding. I informed them that I should have a ZERO RAND LIMIT. The case was resolved and the charges were reduced significantly.

I just phoned Telkom. I paid EVERYTHING! I haven't received service for 4 months now. BUT I PAID! A debit order of R1972.52 was deducted on 27/02/2018. I phoned to open a case and was told by Nomasonto Nkala at the call center to call back on Friday. No reference number could be given?

So, all in all, I haven't had internet service for 7 months since my contract started. I have to pay for a service that I am not receiving. My limit is still whatever Telkom decides it must be. Because, by the way, when I received the bill for R2224.96, my limit was R500, which I didn't authorize either.

I have to spend money calling their *********** call center. I've had to buy at least R450 worth of data every month. And nothing is being done!!! I've spent an hour today trying to open a case. The first call was dropped on the call centre's side, the second call went through to the wrong department and I was told to phone again, and my third and final call I was told that I need to wait 3 days more.

As for their previous response that said they have tried to call me numerous times...

09/01/2018 I missed their call 19/01/2018 They called twice. There was no one talking on their side and THEY dropped the calls.

Numerous times?

I want my limit to be zero. I want extra charges removed from my account. I do not wish to pay ANYTHING for ANY of the months that I did not have internet. That R200+ from November was extra charges. I don't care if you made it into a data bundle.

Why is this so hard??????