STILL NO RESPONSE OR DELIVERY

So it's a month later and still no communication from a communications company,it's ironic really... I have NUMEROUS addresses and telephone numbers of EXISTING TELKOM CUSTOMERS in my BOOMED OFF SUBURB (ie. NO CABLE THEFT POSSIBLE) who have fixed lines in their houses. BUT, I am told that my other neighbours and myself CANNOT have a fixed line due to cable theft? Following a discussion with the technician at the exchange outside my house, he informed me there is no cable theft in my area and there are over 200 WORKING NUMBERS. The technician says all he needs is an order number and he can install but I can't get an order number because the Telkom Head Office says I have cable theft in my area. And the worst part is that not one person will bother to pick up the phone and call me or even email me and ask me how can this issue be resolved. Plain and simple bad service.