Still no response or action

Item: Telkom
Rating: 1

I am making another post since I have not heard anything and Telkom keeps trying to bill me. In August I sent through a cancellation form to Telkom to cancel the LTE smartbroadband plan I was which was a month to month plan. It is now November and despite numerous calls to the call center, emails, etc., this is still not resolved and I am still being billed for a service I have not been using for the past months. I have made a post about this before and I will continue making posts each day if this matter is not resolved ASAP! I can’t deal with this incompetence any longer.

Helpful (0)

Replies (2)

Telkom's replyOfficial

30 Nov 2017, 11:55

Hi lance-govender,

Thank you for making contact with us .

Kindly be advised that contract under the number *** was activated on a 24 months, contract age is 16 months , 12 days.

Please note that penalty fee will be charged when cancelling contract before the end term date.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply30 Nov 2017, 11:55

Official

Hi lance-govender,

Thank you for making contact with us .

Kindly be advised that contract under the number *** was activated on a 24 months, contract age is 16 months , 12 days.

Please note that penalty fee will be charged when cancelling contract before the end term date.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

's updateReviewer Update

30 Nov 2017, 11:58

I never freaking signed up for a 24 month contract!! This is an error on your side. Where is the device that I received if it was a contract???! You guys are pathetic as hell. And why do I get responses here but no call or anything to finalise this. Your words are meaningless at this point unless there is some action.

's update30 Nov 2017, 11:58

Reviewer Update