Still No Response on Internet Connection Problem!!

Dec 29 2015, I received feedback from Lindani on my last complaint and he stated that the matter has been escalated for further assistance and I should receive a call to arrange an appointment for a site visit (***). Today is the 4th of January 2016 and I have NOT received any phone call at all and this problem still persists!!!<br> <br> Update on this issue:<br> Since I had not received any calls for when this issue will be sorted out, my dad took our modem in to the Telkom store in Pavilion, Dbn on Saturday, Dec 2 2016. They tested the modem and it was working fine and said the problem is with the line. They told my dad they had escalated the problem. My dad received an SMS on that same day (02-01-2016) to say that he will be contacted within TWO HOURS (ref #: 438705). To this day (03-01-2016) NO-ONE has contacted my dad or me as yet!!!! <br> <br> We have been stuck with this problem since December 12, 2015 - NO internet throughout the day!!! But for the past 3 nights (01-01-16, 02-01-16, 03-01-16), the Internet has been coming on after 10pm!! What use do we have for the Internet after 10pm, when we are going to bed??? <br> <br> I am beyond disgusted in this pathetic service that I have received!