Still no response on ADSL fault

ADSL line has now not been working for 10 days. Logged 8 days ago, and since then I have had phoned the call centre on 4 occassions. Each time I have been told that the technician is going to call me back, but time and again this has not happened. On Friday the matter was 'escalated' but again nothing has happened and nobody has called me. <br> <br> As a result of this, my wife and I have had to purchase around R1000 worth of mobile data to keep your home business running. <br> <br> This needs to be resolved and fixed, and I expect a full refund / compensation from Telkom. Truly shocking service once again.