Still No Response from Telkom Regarding R500 Accessories Voucher

I am following up on my complaint regarding the R500 accessories voucher that was advertised in the Telkom magazine and formed part of the LTE contract offer I signed up for. My LTE contract was activated on 20 July 2026. I was advised that I would receive a message regarding the R500 accessories voucher, but I never received any SMS, email, or notification. On 6 August 2026, I visited the Telkom store at Pan Mall and spoke to the consultant who assisted me with the contract. I explained that I had not received any communication regarding the voucher. She advised that she would speak to the manager and that I would be contacted. I was never contacted. On 7 August 2026, I visited the Telkom store at Seshigo Circle, where a copy of my ID was taken and the matter was escalated. I was advised that I would receive feedback, but I have not received any feedback to date. I subsequently lodged a complaint on HelloPeter. As of 7 September 2026, I have still not received any response from Telkom, either through HelloPeter, by phone, SMS, or email. I am disappointed by the lack of communication and follow-up regarding this matter. I would appreciate a response from Telkom confirming the status of the R500 accessories voucher and advising how it can be redeemed. Contact number: ***