Still No Response From Telkom Mobile or Social Media Team
<p>I settled my Telkom mobile account in January 2016. I have phoned their customer contact Centre and requested a settlement letter on numerous occasions without any success. They promise to email the letter to me but nothing is forthcoming. I have been struggling since the 09th of May 2016. Telkom mobile is *********** and doesn’t care about their customers. I won’t introduce them to any new customers because they are useless and don’t seem to understand what customer service and peace of mind means.</p> <p>Official business reply:</p> <p>Hello JP Fouche </p> <p>This response serves as confirmation that your query has been received. <br /> Your reference number : SM238446 <br /> A consultant from our mobile team will be in contact to assist with the query. <br /> <br /> Regards<br /> Noleen<br /> Telkom Social Media Team.</p> <p>JP Fouche rep**** privately:</p> <p>No one has made contact with me as promised. This is typical of Telkom. I once again proved that they don't care a hell about their customers. I phoned their customer mobile contact centre and they said that there is no one by the name of Noleen in the Social Media Team. It is clear they are not prepared to help or assist one. Now I will reveal their wonderful customer care policy to Carte Blanche to investigate. Went to their offices in 92 Oak Avenue Highveld Centurion to try and resolve the matter and I was refused access. So you refuse access to your customers what a joke you bunch of *********** idiots. </p> <p> </p>