Still no response from Telkom for an upgrade...

Please refer to my previous complaint in the link: http://hellopeter.com/telkom/complaints/waiting-2-weeks-for-a-call-to-do-a-upgrade-***<br> <br> I have still not received a call from your online sales department to process my upgrade. I CAN\T PROCESS THE UPGRADE AT A BRANCH BECAUSE IT IS AN ONLINE DEAL ONLY...So what does Telkom expect me to do as I made numerous attempts at branches, send tweets and posted on Hello Peter and phoned 10213 about 5 times now with no assistance...I also emailed [Email Removed] with my reference number SM198570 and no reply yet... Your inability and incompetence to assist me is becoming a bit alarming. And by sending me an email 9pm at night and telling me you have tried to contact me is total BS as your working hours is 8am-5pm? No missed calls on my phone what so ever...<br> <br> Hopefully sometime soon someone would actually decide to give me a call to do my upgrade as I am counting the days till my contact is up to cancel my service. One cal only take so much incompetence and laziness before making a change. <br> <br> Please Telkom restore my faith in your advanced LTE service."