Still no response from Telkom

<p>5 days later, l am still crossing my fingers that the staff at Telkom is still in existence because l am still waiting for a response into the matter.</p> <p>(see below)</p> <p> </p> <p>Worst Service Ever- Inefficient call Centre/Staff</p> <p>Here are good reasons one should never take out a cellphone contract with Telkom,</p> <p>1. Cancellation of contract is a nightmare</p> <p>Taking out my conract was the easiest process ever. it was basically in and out and phone was delivered within the week. Two years down the line, I receive a message to say my contract is due for termination or upgrade. I followed up on the cancellation process and filled in the relevant cancellation form which I duly sent to ********** on 28/03/2017 due for cancellation on 02/05/2017 when my contract ended. Its the 27th of June and my cancellation request has still not been processed despite 6 follow ups with 6 diffrent consultants.</p> <p>2. It is always the customer's fault</p> <p>I requested a payment arrangement on 20/03/2017 due to problems with my bank and banking details were provided to me at a later stage due to poor follow up and communication. Apparently one of my payments (of the last 2 that were outstanding before termination) is missing, there is apparently no trace of me making the payment despite previous consultants who confirmed that a R650 payment was made into the Telkom account with the correct reference number. Now I am apparently OWING what I have already paid. It is my fault that someone employed by Telkom did not allocate the paid amount to my account</p> <p>3. The billing department and Cancelation exists only in space</p> <p>These departments are sacred, you cannot contact them directly and they can only call you which they have never did despite my queries above.</p> <p>4. They cancel your services despite them being at fault</p> <p>My sim card has been suspended, meaning I cannot actively use it for calls and internet. I cannot even load prepaid airtime or blessedly switch to another network as I am in limbo due to poor service provision from Telkom.</p> <p><br />Jun 28, 2017<br />5 days ago<br />Official private business reply:<br />HI Wadzie7</p> <p>We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.</p> <p>This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.</p> <p>Interaction Ref:AI ********** </p> <p>Regards<br />keagan<br />Telkom Social Media Team</p>