Still no response from telkom

A little more than a week ago I submitted a complaint regarding the delivery of my LTE device which I app**** for over 2 months ago. You were very quick to respond to the complaint and say that I will be contacted as soon as possible so that the problem could be resolved, however the promise was never kept. I was also told that the devices are out of stock and they will be delivered as soon as new stock arrived. My neighbor app**** for Telkom LTE last week Thursday and received his device yesterday. Please explain to me how this works! It seems to me that the go to response to complaints like this is to just say that you are out of stock and shove the complaint under the table? Feel free to contact me via email or call me on my cell after 2PM.