Still no response from Telkom

On Thursday 26 November I wrote a review on Telkom about not having received the promised DSTV Explora per the contract I took out in January 2015, with my Home Premium Plus Package. Nor have i had any help setting up the system fully.<br> I received a quick response from Telkom, with a reference number on this forum, as follows:<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is ***.<br> <br> We apologise for any inconvenience caused<br> <br> To date, i have not had a call from Telkom. I have received 4 calls from a 012 area code, but as I answer, the call is ended.<br> <br> What is happening Telkom?