Still no response from previous review

<p>Ok, so since my previous issue got opened and then forgotten, the issue still remains unresolved. I noticed that it is my router that is the problem. Since Thursday 13 October 12:00 my router decided I can't access the internet at all and even when the router is plugged into a computer, I can't even access the router.</p> <p>I was contacted last week and was told I would get a call from some technicians so they can arrange for a time to come to my place to see what the issues is with my connection, and it's now a week later and I still got no contact from anyone from Telkom since then.<br />I have also sent a email to a address that was provided so I could send my speedtest results. Still got no contact from that.</p> <p>I've attached a image showing what icons the router shows.<br />I've also attached a list of speedtests I did to show the poor connection speeds for the supposed LTE service I'm paying for and can't use.</p> <p>Can we just arrange so that I can just take the router to a Telkom shop and just get a replacement for it and see if the connection works? Also, I want to get a refund for the past few weeks that I am unable to use the service.</p>