STILL NO RESPONSE FROM CANCELLATION DEPARTMENT

On 26 November 2015 I posted a complaint on Hello Peter to Telkom for their refusal to cancel my contract after the cancellation document was completed and the original contract period lapsed. Within 5 minutes from the post Telkom contacted me (on the exact same number the cancellation department could not reach me and CLOSED my case). <br> <br> So Telkom appologised for the INCONVENIENCE, explained the case will be re-opened and the CANCELLATION department will in in contact, as internal rules stipulate that this department has to close the loop for a cancellation. Yet NO ONE HAS PHONED ME OR CANCELLED MY CONTRACT.<br> I was billed at the end of this month for your lack of reaching me even though I have filled in the CANCELLATION DOCUMENT.<br> <br> Tomorrow the new month start and without the cancellations department being able to reach us, (DON'T KNOW HOW AS THE CUSTOMER SERVICES DEPARTMENT GOT HOLD OF ME 5 MINUTES AFTER MY LAST POST) there will probably be another months billing. <br> <br> I want this contract cancelled TODAY!