Still no response for ******** debit order

I was given the following Reference number: SM207165 for a complaint that was laid last week, till this date i have not had a consultant contact me to rectify the ******** debit that has went of my account for a contract that was cancelled in January 2016.<br> <br> This is ridiculous service and we as consumers must keep phoning and following up, but people at telkom cant be bothered to get back to the consumer with regards to their matters! I expect this matter to be resolved in the next 48hrs including the return of my money or i will contact the consumer ombudsman and take legal action.