Still no response for incorrect billing - *******

I have reported the fact that Telkom incorrectly billed me for a Migration fee already in the second week on March. I have followed up regularly and still no one has attended to it. Yet they have debited my account. I phone to follow up again, and the call centre agent can still not assist me. This is theft in my eyes - taking money that does not belong to you and that I did not agree to. I understand mistakes can happen, that is why I brought this to their attention the moment I received my invoice. But to not rectify the issue and to not communicate the way forward for the past month is pure theft. And I do not want a message from Telkom on Hello Peter saying \Thank you, we are attending to your query\" because this is utter bull. NO ONE ATTENDS TO ANYTHING. It is simple, GIVE BACK MY MONEY. I have NEVER had a pleasing experience with Telkom and it is incredibly disappointing and frustrating. We are your customers that you DO NOT care about. Shocking!"