STILL NO RESPONSE - DAY 7....

After three days of being polite and being sent from pillar to post, I gave up and posted my experience on the Telkom Facebook page - see below. It is day 7 today and still no response.. Is there anything beyond Hello Peter if this does not work?

Telkom is pathetic! I have now tried in vain for three days to set up my wife's email on her new laptop. I think I spoke to 12 consultants and not one could help me. They were however all friendly and polite, That however accounts for nothing if the problem cannot be sorted.

Eventually the last, also friendly consultant said I should send an email to iconnect and I will definitely be sorted out as only they can do that. Their response:

"Thank you for your email dated Wed Oct 11 13:03:54 2017 with subject: SETUP OF EMAIL ACCOUNT You can reply to this mail at any time, but in any communication regarding this issue, please be sure to retain the subject as: [telkomsa.net # ********** ] You can do this simply by replying to this mail, or other replies you receive regarding this issue. Telkom Internet Team Email: ********** Tel: 10210 Your original message follows. "

Well, I really looked hard but could not find what I should do in that message and up to now no one has made any contact. By the way I am also still waiting for the person who was going to phone me back on day one.

In desperation I went to the Telkom website and found a way to lodge a complaint. And guess what the answer was. "Thanks we have sent you a copy of your mail." I know what I wrote, I just want them to solve my problem.

I then received this mail: Good day,

The following question was asked: TOTAL LACK OF SUPPORT AND INCOMPETENCE!!!! ttelkomsa.net# ********** Contact details: • Name: Dr ....... • Number: 02155....... • email: ********** Regards, Telkom Website

I know what my wife's telephone number is. I wish they would stop telling me things I already know and solve my problem!!!!!