STILL NO RESPONSE AFTER COMPLAINT LAID

I HAVE STILL NOT RECEIVED ANY FEEDBACK REGARDING MY COMPLAINT LOGGED A WEEK AGO. DISPUTE WAS LOGGED - REFERENCE NUMBER ***2<br> <br> My account must be debited on the 20th monthly. Not the 18th. The statement must close after the 20th NOT BEFORE as previously requested via your call centre.<br> This account is incorrect as the amount due IS INCORRECT. I have paid the R830 which was due on 20 September 2015.09.29<br> The monthly amount due is R310.53 which will be debited on 20 Oct 2015<br> Why am I being charged R180.53 for Debit order/Cheque levy when Telkom debited my account on the wrong date. Telkom in fact should be paying me Back the R90 which was charged to my account. <br> The R180.53 fee charged must be reversed immediately<br> I am patiently waiting for someone to sort this out asap as it takes forever to get through to the call centre