STILL NO RESPONSE AFTER 11 DAYS!

As per my previous complaint on Hello Peter, dated 10 December 2015. We have been trying to contact Telkom to install internet into our home, but have been unsuccessful due to no response from online requests and call centre operators unwillingness to assist.<br> Upon my complaint, I received a response from Telkom with reference number SM177140. In the reply, Telkom said they would provide feedback shortly, however this has not surfaced. Tried calling Telkom but my calls were unanswered, during office hours. <br> What is the reason for no assistance? Should I not receive successful and sufficient feedback, I will be left with no other option but to make use of a service provider willing to assist and install for us.