still no response

Ive been waiting for telkom for than a week, as they said that the will contact me regarding my problem i had. Well just as thought, no one contacted me and still no telephone line. I do receive my bill though. That is one thing I can give telkom. Because it is computerized, the bills are the only thing that is on tine. I cant complain about the service.....because there is none. Still wont pay my bill though!!!!!.