LM
Lwazi M
1 reviews | Active since Jan 2014
17 Nov 2015, 12:37
Still no response 6 weeks later
I refer to reference number SM166021. I was told someone would respond to my query, but 6 weeks later still nothing. All I am told is the generic response that my query is being escalated when nothing is actually being. Can you please take your customers seriously
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Telkom's replyOfficial
17 Nov 2015, 13:25Hello lwazee12,
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Telkom's reply17 Nov 2015, 13:25
Official
Hello lwazee12,
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team