Still no response

I am making another post since I have not heard anything and Telkom keeps trying to bill me. In August I sent through a cancellation form to Telkom to cancel the LTE smartbroadband plan I was which was a month to month plan. It is now November and despite numerous calls to the call center, emails, etc., this is still not resolved and I am still being billed for a service I have not been using for the past months. I have made a post about this before and I will continue making posts each day if this matter is not resolved ASAP! I can’t deal with this incompetence any longer. I keep getting responses here but it ends there. No action is taken, I do not get any calls or sms saying something has been done. And I signed up for a month to month plan, not a 24 month contract! Show me the sign up form which says 24 month contract?!! As usual, you guys are full of ***. If it was a 24 month contract, why didn’t I receive a device?!?! Stop delaying this any further.