RB
Ruan B

1 reviews | Active since Aug 2012

14 Mar 2017, 08:09

Still no response!

<p>After my complaint on the 27th of February I still have not received any communication from Telkom at all. No call or follow up even after leaving my number with a few managers.... and after numerous emails and phone calls to upgrade my service I have been told every excuse in the book from 24 hours to 21 working days to fix the problem.</p> <p>All of this while I am paying for a service that I can’t even use!</p>

0
Replies (2)
Telkom
Telkom's reply14 Mar 2017, 12:53
Official

We sincerely apologize for the delay.

We will follow up with our team and revert back to you.

Your reference number is AI***.

Regards,

Busi

Telkom Social Media Team

***

RB
Ruan B's update17 Mar 2017, 10:18
Reviewer Update

Still have not even recieved a call about my issues from 1 March or will this also take 21 working days as seems to be the default excuse from Telkom.