JJ
JANINE J

1 reviews | Active since Mar 2015

05 Mar 2015, 08:33

STILL NO RESPONSE

This is a response i received from Telkom Regarding a complaint i logged a few days ago,..<br> <br> Hello jay9jepthas0609,<br> Thank you for making contact with us and taking our call.<br> Kindly note that this matter has been escalated to our Billing Department and feedback will follow.<br> Your *** <br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Launa Molapo<br> Telkom Social Media Team <br> <br> TO DATE I HAVE RECEIVED NO FEEDBACK...I MYSELF HAVE CONTACTED THE CALL CENTRE EVERYDAY AND NO-ONE CAN GIVE ME AN ANSWER!!!!<br> FOR A GIANT TELECOMMUNICATIONS COMPANY, THE STAFF AT TELKOM CERTAINLY DON'T KNOW HOW TO COMMUNICATE PROPERLY.<br> I WANT SOMEONE TO CALL ME BACK TODAY TO LET ME KNOW WHAT IS GOING ON WITH MY ACCOUNT!! I AM SICK AND TIRED OF THE POOR SERVICE - IT IS ABSOLUTELY DISGUSTING!!!

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Replies (1)
Telkom
Telkom's reply05 Mar 2015, 10:29
Official
Hello Janine0609,

Thank you for your post.

We have tried contacting you with no luck.

Kindly note that we have sent you an email and await your response so that we can assist you further.

Your reference number is SM93343.

We apologise for any inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards,
Tebogo Mongale
Telkom Social Media Team