1 reviews | Active since Nov 2009
STILL NO RESPONSE
I am utterly disappointed once again in the poor customer service I am receiving from Telkom. I have made attempts to have this resolved with no success. I had no alternative but to return the debit order- because the statement amount is incorrect. Today I receive a SMS stating that I owe 2328.87. I have sent email to many individuals that is employed by Telkom but I have received no response.<br> Below is a summary of all my attempts to resolve this and I have attached some docs.<br> 03/02/2016 I sent a email to Akona - no reponse<br> 22/02/16 I sent another email - no repsonse<br> 22/02/16 Spoke to Thabisile Macuacua @16:09 who said that she only picks up that I should be credit 540.00 that will be credit before the 25th Feb 2016. The call was then dropped. Which is still incorrect?<br> 03/03/16 I send message via your website no response<br> 07/03/16 I received an email to rate the customer services- I did rate it a 0 and explained myself- No response.Please can all the contracts be cancelled on my account with immediate effect. And consider the contracts null and void. I will be more than happy to return the cell phones<br> 10/03 Spoke to phindile mchiyana- i send her a email an her manager<br> 15/03
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Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team
