BH
Bruce H

1 reviews | Active since Mar 2009

17 Nov 2015, 10:45

Still no response

Since my complaint two weeks ago here on Hello Peter and a promise from Telkom that they will attend to our concerns we have not had a callback or heard anything from this useless company. Seems that customer care is very low down on their priority list no wonder so many of their customers are moving to other service providers. I am very happy that MTN and other companies are laying down their own optic fibre lines. The sooner I can get rid of Telkom completely the happier I will be. <br> <br> Guess I will have to go in on Sat to one of your branches and make a massive scene before anyone will bother with helping me. It certainly doesn't help calling a branch because no one ever answers the phone then again it's quite fitting for a bunch of plonkers like Telkom. Not even sure why I am wasting my time and effort on here. You just give lip service and couldn't really give a **** about your customers.

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Replies (1)
Telkom
Telkom's reply17 Nov 2015, 11:43
Official
Hello fordeu,

Thank you for allowing us the opportunity to assist with your query.

Kindly note that this matter is currently being investigated and feedback will follow.

Your reference number is SM165973.

We sincerely apologise for the inconvenience.

Kind Regards,
Colleen
Telkom Social Media Team

Best regards,