STILL NO RESOLVE AFTER 4 MONTHS

At the beginning of April 2017 - we reported a fault (no landline or ADSL) - which took 2 weeks to fix ...(turns out the line was damaged when telkom was replacing odd cables) . When asked about having to pay for the time that we had no service - told by consultants at Call center, the gents that came to fix the fault as well as a lady at the local Telkom shop - that we would be credited. I called when I got the first bill (I have call charges on which I did not make - I DON'T USE MY LANDLINE) no credit, I was told that the systems were down I must call back the next day which I did. I queried the issue and was told that a dispute would be sent to the department that deals with the issues..there would be a resolution in 7 to 10 days, following months account, same story - no credit....I called again...gave the same story was told the same thing...July, same thing...no credit, called again...told same story.....but then the consultant told me that she was unable to log a dispute as there were already two on the system..She would however escalate it to the team leader Yolanda....she was unable to goive me a reference number as she could not log a dispute....but that there should be a resolution in 7 to 10 days.....I have just received my new account .....and guess what...NO CREDIT!!!!!!! Please explain why I have to pay for a service that I did not have - YOUR TECHNICIANS DAMAGED A CABLE !!!!!