Still no resolution months later!!!

<p>This is my second complaint on hellopeter regarding the same issue. It's been more than 4 months since I've requested cancelling my ADSL and landline package. I've sent in 2 cancellation forms (once at the Rosebank store and once via an email to an employee Sindiswe ********** and I've sent a formal cancellation an email to ********** in June. I've phoned in to the call centre like 8 or 9 times each time being told that a query has been logged and that the matter has been escalated. But when I call to check progress, there is no record of my requests. When I email back, I get no response. My outstanding bill keeps increasing. So I ask you Telkom, what the **** is going on with your *********** employees and process?! My other complaint on this same issue has been logged here on hellopeter as well and I will continue logging complaints every week from now UNTIL you resolve this once and for all!!</p>