STILL NO RESOLUTION FROM TELKOM OVER 2 MONTHS LATER

<p>It’s been over 2 months since getting my Telkom wireless device of which I have been using with incredibly slow speeds, and after several calls, escalations and hours spent on the phone with Telkom, this issue has not been resolved. I received two responses on the 14th of September ONLY after posting a comment on Hello Peter from Noleen and Launa (ref AI ********** ). After responding to the comment they left, I still have heard nothing from them, nor have they responded to my responses. An engineer came out to my place on the 19th of September, tested the line speed and later said to me that the speed of the line is disgustingly slow and he himself asked how I am still using the device, as it is not worth paying for something that cannot be used.</p> <p>The engineer then said to me that this will be escalated to the Samantha from the CT office and someone will call me within 2 to 3 days and either let me know if they will get this fixed or give me an option of cancelling this packaging. Since the 19th of September, I have not heard anything from anyone, and the issue has still not been resolved.</p> <p>When this package was introduced to me, I was told that my area has the LTEA signal and I will get maximum speeds on my device. I cancelled with another service provider and got the Telkom device. This has been one of the biggest regrets, and it has also been confirmed that this signal speed that was promised when signing the contract is not true and not available in my area.</p> <p>These constant promises and lies has passed the stage of being exhausting and I am beyond tired of experiencing this issue.</p> <p>Can someone when they have some available time, contact me and tell me what is going on.</p>