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Andrew D

1 reviews | Active since May 2015

02 Jun 2015, 09:23

STILL NO RESOLUTION

I am absolutely sick of TELKOM SOUTH AFRICA. I have expended each and every last option of getting through to this company (including a previous post on hellopeter.com) regarding the matter of my account and over billing for months when I was not using my account and went through every effort to cancel it, yet was still charged for months afterwards despite having spent hours on the phone to try and cancel it through numerous consultants who could still not sort out this situation. Now Telkom has told me they have resolved the matter, but I have not been informed of how they have resolved the matter...and I am still getting harassed by attorneys for payment of a bill I feel I am not liable for, as Telkom still has not given me feedback about how the matter has been resolved. I feel that Telkom should be named and shamed for the way in which they treat long standing customers. Utterly disappointed and disgusted with the service of this company.

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Replies (1)
Telkom
Telkom's reply02 Jun 2015, 10:43
Official
Hello Isp3riA,

We sincerely apologize for the inconvenience.

Kindly note that this matter has been escalated to our Billing Department and feedback will follow.

Your social media reference number is SM115113.

Regards,
William Letwaba
Social Media Team

Best regards,