1 reviews | Active since Dec 2013
Still no resolution
<p>I have previously lodged a complaint on Hello Peter in relation to these matters however I received 'one' email asking for an explanation of the issue and no response thereafter. I have been making numerous calls, emails, visits to the store but still no assistance. This is now costing me as a client time and money!! I've signed onto a 10mbps ADSL line at a monthly premium of R800.00, my subscription amount on this package changes every month! I've just gotten of the line with the consultant Nwabisa (2nd Call) who states that I need to call back. I had requested that I receive an integration sim linked to this line with the store consultant who states it isn't possible 'falsifying information'. A domain had been purchased from telkom weeks ago, I received the confirmation of the domain and thereafter requested that an email be created with this domain and not 'telkomsa.net' however I am unable to discuss this with the consultants telephonically as they unsure of how to assist, they then request I send an email to hostmaster and these individuals seem to be messing up requests continously. I had a contract with a 1gig data line on a Samsung device which was defected and unusable, I am paying a monthly amt toward a faulty device and unused data!!! I was asked again to send an email....and....no response! I requested that this contract be cancelled and that I be credited for months of unused data. I know my rights as a consumer and will not leave these matters as is. </p>
