RC
Rory C
1 reviews | Active since Jun 2015
15 May 2017, 10:07
Still no resolution
<p>On the 14th April I posted a complaint about my VDSL - https://www.hellopeter.com/telkom/reviews/terrible-service-provider-15- ********** </p> <p> </p> <p>To date, there is still no resolution on the subject - despite numerous requests for assistance to resolve the problem. In summary:</p> <p> </p> <p>- I'm a Senior Software Engineer working remotely for an American company</p> <p>- I require high-speed VDSL for my work</p> <p>- My line is capable of 20Mbps, confirmed numerous times by various technicians</p> <p>- I'm paying for 20Mbps</p> <p>- I'm getting 10Mbps if I'm lucky</p> <p>- The line is incredibly unstable, and drops connection frequently</p> <p> </p> <p>Please can this be escalated to someone with the authority and expertise to resolve this problem once and for all, since it has now gone on since November of last year? I'm now out of patience and tired of excuses, you are affecting my livelihood.</p>
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
15 May 2017, 11:42HI Blissfulthroes
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please respond to the e-mail sent when possible.
Interaction Ref: AI***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply15 May 2017, 11:42
Official
HI Blissfulthroes
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please respond to the e-mail sent when possible.
Interaction Ref: AI***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
18 May 2017, 09:45Hi
I have adjusted your port profile and did some resets, kindly reboot your modem, test and provide feedback.
Kind Regards
Tumelo
Best regards,
Telkom's reply18 May 2017, 09:45
Official
Hi
I have adjusted your port profile and did some resets, kindly reboot your modem, test and provide feedback.
Kind Regards
Tumelo
Best regards,
RC
Rory C's updateReviewer Update
18 May 2017, 10:03Thank you for the speedy response Tumelo - I've rebooted the modem and the speed has definitely increased to 16.7Mbps down, 0.76Mbps up. I'll continue to monitor it since the stability of the line is also one of the primary issues - but for now, we're good.
Thanks again.
RC
Rory C's update18 May 2017, 10:03
Reviewer Update
Thank you for the speedy response Tumelo - I've rebooted the modem and the speed has definitely increased to 16.7Mbps down, 0.76Mbps up. I'll continue to monitor it since the stability of the line is also one of the primary issues - but for now, we're good.
Thanks again.
Telkom's replyOfficial
19 May 2017, 08:06Thanks Blissfulthroes :)
Tumelo
Best regards,
Telkom's reply19 May 2017, 08:06
Official
Thanks Blissfulthroes :)
Tumelo
Best regards,