Still No Reponse

Its been a week already and i've still got no response how must i live with speeds that are getting worse each day. Now i've now hit record speeds of just under 2mb/s now either a manager contacts me right away or you will cancel this contract, as to be honest telkom service is pathetic my 10mb adsl was far better than this useless LTE so sort it out now how long do i need to wait before you actually do anything, i keep getting told its being attended to or someone will contact, im glad telkom thrives on lying to their customers