Still no reply van Telkom self?

On the 12th of October I posted a complaint and received the following response from Telkom:<br> <br> \Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM155570"<br> <br> About two days later a young lady from a company (NOT TELKOM) phoned me and said she had instructions to put up an aerial at my house? For LTE... I explained my situation to her and she promised that she will reply this to Telkom to get in touch with me directly... I thought that Telkom would have phoned me first about my complaint instead of \""escalating\"" the complaint to someone else? Since that day... no reply nor any contact from Telkom about my complaint. To ask someone to phone me did not solve my problem!!!<br> <br> I do not know where to go from here and to go to a Telkom branch is a waste of time- \""they do not handle enquiries"