still no reply since 01 March

<br> <br> As usual, Telkom with drop a generic email which says: Your reference number is: SM207018<br> <br> This is as good add it gets! I've probably lost my space for my LTE order four which I shoplifted on 1 March, but three call centre person don't have knowledge of the product. LULEKA just dropped me a courtesy email and 5 days later, NOTHING! Is this the poor service I'm always too expect Telkom? <br> <br> will someone call me to discuss this? <br> When will they call me?<br> Our should I just give up on making contact with your company? <br> <br> Let me know <br> <br> EMILE