Still no reply - Promises that can not be kept

Today marks 1 week our business has been sitting and waiting for Telkom to repair our ADSL, the line is fine but the modem/router is broken. After 20 phone calls to the call center, fault reference no: 199CTK271115 escalation no 790250 done on 01/12/2015 still no reply. Still no technician, according to their code of conduct businesses will receive feedback and repairs or at least a signed technician within 48 hours. <br> Now you tell me, how should a business conduct business without Internet? How should we email quotes, or receive proof of payment or even pay our employees? I had to go to the bank in order to do our monthly payments.<br> <br> Wonder how their employees would like it if they couldn't pay them? But hey, you better not pay your account with them a day late, otherwise they cut off your lines, but its all fair when they take longer then a week to provide any feedback.<br> <br> Is there any other telecommunication options out there, with better services and responding time?