Still no reply, even with a reference number

I am not going to repeat my story, Telkom can go and look at my previous complaint by looking at my reference number...SM156680.<br> <br> Now who exactly do I call and where do I call? A reference isn't worth a thing if it is not followed up.<br> <br> There is STILL no answer at the Telkom Springs branch, their mailbox is STILL full.<br> <br> If this is the before sales service I'd hate to see the after sales service. I have convinced a lot of people that Telkom Mobile is one of the best networks, I now have egg on my face. I am one IT specialist that will never recommend any kind of Telkom service to anyone be it fixed or mobile and I will have my associates reconsider their Diginet contracts as service does not seem to be part of the deal.<br> <br> Can you please try and do a bit better than a useless reference number?<br> <br> a few months back I was called by Telkom because of my monthly prepaid spend and now I get ignored.