BN
Brad N
1 reviews | Active since Aug 2012
29 Jan 2015, 15:16
Still no reply
How long does it take for you somebody to ressolve a query its been almost a month since I sent my first email?<br> <br> This is ridicolous<br> <br> Please can I hve an answer to a very simple question?<br> <br> We had 40gigs of download data at the start of the month and then overnight it was halved to 20gig why? I hve emailed this you with the emails you send every day showing I have a 40gigs available and the next day the 40 was reduced to 20?<br> <br> Why<br> <br> Brad
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Telkom's replyOfficial
30 Jan 2015, 08:45Hello BJN,
Thank you for making contact with us
This response serves as confirmation that your query has been investigated, we have found that you have never paid for a 40GIG account, the only active ISP account is a 20 GIG shaped account that was initiated 16/10/2010 10:28:04, no record exists with regards to a 40 GIG ISP account. It may possibly have been a mistake made, if possible please relay the information to us in order to investigate further if required.
Please communicate the requested information via the following channels. we await your response.
Twitter: @Telkomza
Facebook: Telkomza
Hello Peter
Have a great day!
Kind Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been investigated, we have found that you have never paid for a 40GIG account, the only active ISP account is a 20 GIG shaped account that was initiated 16/10/2010 10:28:04, no record exists with regards to a 40 GIG ISP account. It may possibly have been a mistake made, if possible please relay the information to us in order to investigate further if required.
Please communicate the requested information via the following channels. we await your response.
Twitter: @Telkomza
Facebook: Telkomza
Hello Peter
Have a great day!
Kind Regards
Keagan Moses
Telkom Social Media Team
Best regards,
Telkom's reply30 Jan 2015, 08:45
Official
Hello BJN,
Thank you for making contact with us
This response serves as confirmation that your query has been investigated, we have found that you have never paid for a 40GIG account, the only active ISP account is a 20 GIG shaped account that was initiated 16/10/2010 10:28:04, no record exists with regards to a 40 GIG ISP account. It may possibly have been a mistake made, if possible please relay the information to us in order to investigate further if required.
Please communicate the requested information via the following channels. we await your response.
Twitter: @Telkomza
Facebook: Telkomza
Hello Peter
Have a great day!
Kind Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been investigated, we have found that you have never paid for a 40GIG account, the only active ISP account is a 20 GIG shaped account that was initiated 16/10/2010 10:28:04, no record exists with regards to a 40 GIG ISP account. It may possibly have been a mistake made, if possible please relay the information to us in order to investigate further if required.
Please communicate the requested information via the following channels. we await your response.
Twitter: @Telkomza
Facebook: Telkomza
Hello Peter
Have a great day!
Kind Regards
Keagan Moses
Telkom Social Media Team
Best regards,