Still no repairs or feedback on issues

As I have placed an order for ADSL to be installed, the technician found that on the Telkom lines there were pairs faulty. He promised that technicians would be dispatched within at most 3 days. I have noticed them being dispatched at other jobs but according to Telkom, the technician did not report the issue. I am in desperate need for the service as my business is dependant on the service as mobile data costs is affecting my business. This report will probably not even make a difference, but this should serve as to make the (obvious) service quality of Telkom public. The technician does not return communication as well. I have even offered to assist with whatever I can do as I am fami**** with this type of services. The technician also said that I might get service still in 2016!!! What arrogance! Disgusted out of my mind!