Still no repaired telephone line since 18 March

I reported our telephone line as faulty on 18 March 2016. I received our reference number and subsequently a second SMS stating that there is a fault on the line. To date nothing has been done about the fault. I can still not use my telephone but have to pay the monthly fee. Please do not tell me that Telkom has been privatised. The same shocking service as from any other government departments.