Still no repair team since January

I laid a complaint on the 17th January 2015 that i had no adsl and voice line service. Its been over 4 weeks that no tech repair team has come out to fix my voice line and adsl line. They have escalated the matter and i received a escalation ref number on the 29th January 2015. It is now more the 4 weeks that no repair team has arrived or heard from them. I have someone at home for the last 4 week 24 hours sitting and waiting for telkom. This has been a going on problem from october last year that my service goes offline every 2 weeks then i have to try and resolve problem every time. I have logged more then 6 times a problem with telkom. And even without service yet i get billed for those months that i have no service and they say they will refund money for time service is offline but has never been refunded. I am fed up. After 4 weeks without adsl and voice line service and still no repair team. Please come and fix my line!!!