STILL NO REFUND RECEIVED
SM156921 / AI***. <br> <br> We cancelled this line -***- in May and Telkom Proceeded to take R3428.45 in debit orders after the cancellation date took effect. I've logged this on Hello Peter, they came back to me and said that they have processed the cancellation now, but I have asked numerous times about the debit orders that was taken in error and no one bothers to reply. I want to know if and when we will be refunded? You took 4 debit orders totalling R3428.45 - that is a lot of money that was taken in ERROR! Please advise? From the beginning this was part of my query and I've sent 3 emails on different dates to [Email Removed] (in reply to Gezla's email) to ask and no one came back to me? The service and client care from Telkom is beyond shocking. At work and at home!
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM156921.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM156921.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
