Still No Refund from Telkom Since 28 June – Extremely Disappointed

I initiated my refund request with Telkom on 28 June, and over a month later, I still haven’t received my money — an amount of over R4,000. The entire process has been incredibly frustrating and disappointing.

I’ve dealt with three different customer service agents, was told that my case was resolved two weeks ago, yet no refund has been paid out. I’ve also sent follow-up emails, but received no response whatsoever.

To make matters worse, it now appears that Telkom has not debited me for my most recent installment, and is instead using the refund amount (without my consent) to cover this month’s payment. This was never communicated to me or agreed upon. I did not give permission for Telkom to apply the refund toward future bills — I requested a full refund, and that request still stands.

There’s been no feedback, no urgency, and no accountability. Closing a case without actually processing the refund is completely unacceptable — especially when it involves a significant amount of money.

I expected better from Telkom. I shouldn’t have to keep following up for something that should have been handled weeks ago. I sincerely hope this review prompts Telkom to take proper action and finally resolve this matter without further delay — and with the courtesy of proper communication.